Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception
Por um escritor misterioso
Descrição
The standard approach to measuring CX is flawed because off-the-shelf measures such as NPS assume that all types of customer experiences are the same.
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The Cynefin Framework: Achieving Success With a Great Problem-Solving Process, by Marcin Borecki
Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception
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Cynefin Framework –
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Making sense of Problems with The Cynefin Framework
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The Cynefin Framework
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